FREQUENTLY ASKED QUESTIONS (FAQ)

ORDERING & PAYMENT

How do I place an order?
Simply browse our collection, select your items, proceed to checkout, and complete your payment information. You’ll receive an order confirmation email immediately.

What payment methods do you accept?
We accept:
• All major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

When will my credit card be charged?
Your payment method will be charged when your order ships.

SHIPPING & DELIVERY

How long does shipping take?
• U.S. orders: 3-7 business days
• International: 7-21 business days
Processing time is 1-3 business days before shipment.

Do you offer express shipping?
Yes, we offer 2-day and overnight shipping options at checkout.

Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

RETURNS & EXCHANGES

What’s your return policy?
We accept returns within 30 days of delivery for unworn items with tags attached.

How do I make a return?
Initiate your return through your account page and follow the instructions.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return.

PRODUCT INFORMATION

How do I choose the right size?
Refer to our detailed size chart on each product page. When in doubt, order your usual size.

Are your products true to size?
Most styles run true to size, but check individual product reviews for fit advice.

Where are your products made?
Our products are crafted in Italy using premium materials.

ACCOUNT & SERVICES

How do I create an account?
Click “Register” during checkout or in the account section.

I forgot my password – what should I do?
Use the “Forgot Password” link on the login page to reset it.

Do you offer gift wrapping?
Yes, select gift wrapping at checkout for an additional fee.

INTERNATIONAL ORDERS

Do you ship worldwide?
Yes, we ship to most countries. Shipping costs vary by destination.

Who pays customs fees?
International customers are responsible for all customs/duties.

Can I return international orders?
Yes, but you must cover return shipping costs.