RETURNS & REFUNDS POLICY
Last Updated: [Date]
1. RETURN ELIGIBILITY
We accept returns within 30 days of delivery for:
✓ Unworn, undamaged items
✓ Products with original tags attached
✓ Items in original packaging
Non-returnable items:
✖ Final sale items (marked “non-refundable”)
✖ Swimwear (hygiene reasons)
✖ Personalized/customized products
2. HOW TO RETURN
Step-by-Step Process:
- Initiate return through your online account
- Print prepaid return label (U.S. only)
- Securely package items
- Drop at designated carrier location
3. REFUND DETAILS
• Processing Time: 5-7 business days after receipt
• Refund Method: Original payment form
• Shipping Costs: Non-refundable (except for defective items)
4. INTERNATIONAL RETURNS
• Customer pays return shipping
• Original shipping fees non-refundable
• Use trackable mail service
• Customs fees not refundable
5. EXCHANGES
Available for:
• Size exchanges (subject to availability)
• Color exchanges (subject to availability)
• Defective item replacements
6. DAMAGED/FAULTY ITEMS
If you receive defective merchandise:
- Contact us within 48 hours
- Provide photos of damage
- We’ll ship replacement immediately
7. STORE CREDIT OPTION
• Receive 10% bonus when choosing store credit
• Digital code emailed within 24 hours
• No expiration date
FAQ SECTION
Q: How long until refund appears on my statement?
A: Bank processing may take 3-10 additional business days.
Q: Can I return without original packaging?
A: Only for defective items – otherwise required.
Q: Who pays for international return shipping?
A: Customer responsibility for all international returns.
Q: What if my return gets lost?
A: Without tracking, we cannot confirm receipt.